FAQ'S
Frequently Asked Questions
Got a question about dog boarding at Waggin Tails?
You'll find the most common ones below.
BOARDING & BOOKING
What services do you offer?
Home-based dog boarding (day and overnight) in Cambridge, plus cat visits over the summer holidays and dog walking by arrangement.
What is home-based dog boarding?
Your dog stays with me in my home instead of a kennel. They're part of the household for their stay, with walks, playtime, company and a comfy place to sleep.
Which pets do you care for?
We specialise in dogs. Cat visits are available over the summer holidays only.
How do I book?
Call or text 021 883 343, email waggintails31@gmail.com, or use the contact form. We recommend booking as early as possible, especially for school and summer holidays.
Do you require a trial stay?
Yes. All new dogs need a trial stay before their first booking. It's a chance for your dog to get used to our home and for us to make sure they'll be happy and settled with us.
A trial stay is $40.
What should I bring for my dog's stay?
Please bring their usual food, bed or blanket, lead, any medication and a favourite toy.
What areas do you cover?
We're based in Cambridge and welcome dogs from surrounding areas.
PRICING & PAYMENT
What are your rates?
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Trial stay (required for new dogs): $40
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Overnight dog boarding: $45 per night
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Day boarding: $40 per day
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Cat visits (summer holidays only): price negotiable
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Dog walking: price negotiable
How do I pay?
By bank transfer. Bank details will be on your invoice.
When is payment due?
Payment is due within 2 days of the service. Late payments incur a $15 admin fee for every 2 days overdue.
Do you require a deposit?
A deposit may be required for new clients or longer stays.
Are there extra charges for weekends or holidays?
Weekends are charged at the regular rate. A surcharge may apply on public holidays.
CANCELLATIONS & CHANGES
What is your cancellation policy?
We need at least 48 hours' notice to cancel or change a boarding booking.
Late cancellations may be charged in full.
HEALTH, SAFETY & REQUIREMENTS
What does my dog need before staying?
Dogs staying with us must be:
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Up to date on vaccinations (including kennel cough) and flea and worm treatments (proof required)
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House-trained
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Friendly and able to socialise safely with people and other dogs
Are you insured?
Yes, we have public liability insurance for your peace of mind.
What if my dog gets sick or injured during their stay?
We'll contact you straight away and, if needed, take your dog to your preferred vet or the nearest emergency clinic. We're not vets, and any vet costs during the stay are your responsibility.
What if my dog doesn't settle or shows aggressive behaviour?
We may refuse a booking for any dog showing signs of illness or aggression. If a dog's behaviour becomes unmanageable or unsafe during a stay, we may need to ask you to collect them.
What are the house rules?
Dogs staying with us:
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Aren't allowed on furniture unless arranged in advance
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Are supervised, but not monitored 24/7
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Get walks, playtime and plenty of attention every day
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Owners are responsible for any damage caused by their dog
UPDATES & COMMUNICATION
Will I get updates while my dog is staying?
Yes! We love sending photos and messages so you can see how your dog is getting on.
What if you're sick or unavailable?
We'll let you know as soon as possible and work with you on alternative arrangements.
PHOTOS & PRIVACY
Do you take photos of pets?
Yes, we may take photos of your pet during walks and visits. These photos may be shared on our social media pages (Facebook and Instagram) and website for promotional purposes. If you do not wish for photos of your pet to be shared publicly, please let us know in writing.
How is my personal information used?
Your personal information (name, address, contact details, and pet information) will be kept confidential and used solely for providing our services. We will not share your information with third parties except as required by law or in the case of veterinary emergencies.
TERMS & CONDITIONS
Where can I read your full Terms & Conditions?
Our complete Terms & Conditions are available on our website at www.waggintails.nz or we can provide them to you upon request.
Still have questions?
Please don't hesitate to contact us at 021 883 343 or waggintails31@gmail.com.
We're here to help!