FAQ'S

Do you have some questions? Find answers to common inquiries about our services below.

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What services do you offer?
We offer dog walking, pet sitting (in-home and drop-in visits), feeding, playtime, and more.

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Which pets do you care for?
We care for dogs, cats, birds, rabbits, and some small animals.

Let us know if you have a different type of pet—we may still be able to help.

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Are you insured?
Yes, we have public liability insurance for your peace of mind.

 

How do I book a service?
You can call/text us, or send an email. We recommend booking at least 48 hours in advance.

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Can I meet the pet sitter or dog walker beforehand?
Absolutely!

We offer a free meet-and-greet consultation to get to know you and your pet before the first visit.

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How long are your dog walks?

 We offer walks ranging from 30 to 60 minutes, depending on your dog’s needs and your preference.

 

​Do you walk dogs in groups or solo?

We primarily offer solo walks for safety and personalised attention. 

 

What if it’s raining?

We still walk in light weather unless it's dangerous. During harsh weather, we’ll do a shorter potty break and spend extra time indoors playing or cuddling.

 

What is your cancellation policy?
We require at least 24 hours’ notice for cancellations to avoid a fee.

Overnight bookings may require more notice.

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Are there extra charges for weekends or holidays?
Yes, holiday surcharges may apply. Weekend visits are included at our regular rate.

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What if my pet gets sick or injured while I’m away?
We will contact you immediately. If necessary, we’ll take your pet to your preferred vet or the nearest emergency clinic.  Please note that we are not qualified veterinarians.

 

Do pets need to be vaccinated and wormed?
Yes, dogs and cats must be up to date on core vaccinations and worming medication for safety. Please provide medical records if your dog intends to stay at our home based property.​